Refund policy

Return, Exchange & Refund Policy

At Solrize, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

1. Exchange Period

You may request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

✅ The item must be unused and unwashed.

✅ All original tags must be attached.

✅ The item must be in its original condition and packaging.

✅ Proof of purchase (order number or invoice) may be required.

2. Wrong, Defective, or Damaged Items

If you receive:

  • A wrong product

  • A defective item

  • A damaged item

Please contact us within 48 hours of delivery and provide clear photos of the product.

After verification, we will arrange a replacement or refund at no additional cost.

3. Size Exchange

If you need a different size, you may request an exchange within 7 days of delivery.

Conditions:

  • The product must be unused and unwashed.

  • Original tags must remain attached.

  • Exchange requests are subject to stock availability.

If the size issue is due to our mistake, the exchange will be completely free.

If the size issue is due to customer preference, shipping charges may apply.

4. Items Not Eligible for Exchange or Return

Exchange or return requests will not be accepted if:

  • The item has been worn or washed.

  • Original tags have been removed.

  • The item has been damaged after delivery.

  • The request is made after 7 days of delivery.

5. Refund Policy

Refunds are only issued in the following situations:

  1. A defective product was delivered.

  2. The wrong product was delivered.

  3. A replacement item is unavailable.

Once approved, refunds will be processed within 5–7 business days through Bank Transfer, EasyPaisa, or JazzCash.

6. Shipping Charges

  • If the mistake is from our side, Solrize will cover all shipping costs.

  • For customer-requested size exchanges, shipping charges may apply.

7. How to Request an Exchange or Refund

To initiate a request:

  1. Contact our customer support team.

  2. Provide your order number.

  3. Explain the issue briefly.

  4. Attach clear photos if applicable.

Our team will review your request and guide you through the process.

8. Delivery Information

Orders are typically delivered within 3–5 working days across Pakistan.

Delivery times may vary depending on location, weather conditions, or courier operations.

Our Promise

At Solrize, we believe in building trust through quality, transparency, and customer satisfaction.

Thank you for choosing Solrize.

Solrize® – Rise Beyond ☀️